services x

SHIPPING TIMELINE

We offer free shipping to the US, UK, and Canada. Any product(s) you purchase from our store normally takes 5-8 business days to deliver.

Note: due to the global pandemic, there can be slight delays to arrive.

You can contact us at orders@zassm.com if your product(s) is not shipped in the mentioned timeline.

left
map

TRACKING

Tracking information will be forwarded to you via email once the product is shipped from our location.

You can track your order status from our Order Tracking Page Or contact our customer service team at orders@zassm.com

COURIER SERVICE

We use the most valuable courier services that are known for shipping products timely. We may choose to ship from US and UK or we may prefer to ship your item(s) from our warehouses in overseas using services such as DHL, FedEx or USPS.

left
box

DAMAGED/DEFECTED ITEM(S)

If your ordered item(s) was damaged during the transit, please contact us within 3 days. We put 100% efforts in providing the best quality product and services to our customers.

Yes, we ship worldwide and in most countries we offer free shipping that includes Canada, and UK. For a few countries, customers may have to pay a VAT charges (custom taxes) when they receive their orders.

Tracking information will be forwarded to you via email once the product is shipped from our location.

Simply, contact our customer care at orders@zassm.com to change the shipping address.

If you want to make changes to your order, simply contact our customer care at orders@zassm.com. If the order is already shipped and on its way to you, you need to contact the courier service that is delivering your parcel and reschedule.

After placing your order, you will receive a tracking link from us within a few days.

You can track your order status from our Order Tracking Page Or contact our customer service team at orders@zassm.com